Frequently Asked Questions About Alanya Tours
Find clear answers to the most common questions about booking tours and activities in Alanya.
How are Alanya tour reservations confirmed?+
Send a request from a tour page or the booking form with your date, guest numbers and hotel. We confirm availability, pickup time and final details on WhatsApp. The booking is not final until that confirmation is sent.
When is payment collected?+
Payment method (cash or card) is confirmed with your tour on WhatsApp. Some experiences are paid on the day; others may require a deposit for private yacht, private tours or airport transfers. Exact terms are stated before you confirm.
Which hotel areas include transfer?+
Most group tours include hotel pickup and drop-off in Alanya, Mahmutlar, Konaklı, Avsallar and nearby resort zones. If your hotel is outside the standard area, we tell you before confirmation and may offer a meeting point or surcharge.
How will I know my pickup time?+
After availability is confirmed, we share an approximate pickup window for your hotel area. Exact times can vary with traffic and routing; keep your phone available on the morning of the tour.
How do child prices and infant rules work?+
Child rates and age bands differ by tour. Enter adult and child counts separately on the booking form and include child ages so we can quote correctly. Infants may travel free or at a reduced rate depending on the operator and whether a seat is needed.
What are the cancellation terms?+
Standard group tours can usually be cancelled free of charge up to 48 hours before departure. Private yacht rental allows free cancellation up to 12 hours before departure. Private tours and airport transfers may use a longer notice period (typically 72 hours). Full details are on the cancellation policy page.
What happens if the weather is bad?+
If an operator cancels due to weather or sea conditions, we offer an alternative date or refund options according to the tour type. Optional extras already paid on site follow the operator’s rules.
Are meals, drinks and entrance fees included?+
Inclusions vary by tour. Each tour page lists whether lunch, soft drinks, guiding, entrance tickets and equipment are included. Optional extras such as photos, alcoholic drinks or activity add-ons are usually paid separately.
Can guests with limited mobility join?+
Some boat and panoramic tours are easier; canyon walks, castles, safaris and rafting often involve steps or uneven ground. Tell us about accessibility needs when you enquire so we can recommend a suitable option.
Which languages do you support?+
We support Turkish, English, German and Russian for booking and WhatsApp assistance. On-tour guiding language depends on the selected programme and is confirmed before departure.
Ödeme nasıl yapılır?+
Rezervasyon talebi WhatsApp ile alınır; ödeme şekli (nakit / kart) tur onayında netleşir.